Warranty & Returns
We stand behind every bicycle we sell with comprehensive warranty coverage and hassle-free returns.
Lifetime Frame Warranty
All bicycles purchased from Bicycle Shop include a lifetime warranty on the frame against manufacturing defects. This covers:
- Frame cracks or breaks under normal use
- Manufacturing defects in materials
- Weld failures
- Paint and finish defects (first 2 years)
Component Warranty
🔧 Drivetrain
- Gears: 2 years
- Chain: 1 year
- Derailleurs: 2 years
- Crankset: 2 years
🛞 Wheels & Tires
- Rims: 2 years
- Hubs: 2 years
- Spokes: 1 year
- Tires: 6 months
🚲 Other Parts
- Brakes: 2 years
- Suspension: 2 years
- Handlebars: 2 years
- Seat: 1 year
30-Day Return Policy
Not completely satisfied? Return your bicycle within 30 days for a full refund or exchange.
Return Conditions:
- Bicycle must be in like-new condition
- All original packaging and accessories included
- No signs of damage or excessive wear
- Original purchase receipt required
Return Process:
- Contact our customer service team
- Receive return authorization number
- Pack bicycle securely in original packaging
- Ship back using provided label (FREE return shipping)
- Refund processed within 5-7 business days
Warranty Claims
To file a warranty claim:
- Contact us with photos of the issue
- Provide proof of purchase
- Our team will assess the claim within 48 hours
- Approved claims receive free replacement parts or repair
Email: warranty@bicycleshop.com
Phone: 1-800-BICYCLE